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Terms & Conditions

  1. Please read these Terms and Conditions carefully. By purchasing a ticket for an Opera Queensland event through an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.
  2. Tickets for the Festival of Outback Opera events are sold or issued by Opera Queensland. These Terms and Conditions incorporate the Live Performance Australia (LPA) Code of Ticketing Practice – Consumer Code (‘LPA Code’), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can find the LPA Code here.
  3. Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is for a specific performance day and time, your ticket will only be valid for the specific event.
  4. The Venue’s terms and conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s terms and conditions of entry are available via their website or Opera Queensland for a copy. By attending an event, you agree to the Venue’s terms and conditions of entry.
  5. The use of photographic or recording devices of any kind is not permitted, unless otherwise expressly permitted by the Venue. Bags and possessions may be inspected prior to admission.
  6. You may be refused entry or required to leave the Venue if you do not comply with the Venue’s terms and conditions of entry. Tickets will not be exchanged or refunded in these circumstances unless required by law (including the Australian Consumer Law).
  7. If you received your ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions apply to the use of your ticket.

Ticket Purchases

  1. Tickets are only valid if purchased through an authorised agent of Opera Queensland.
  2. Ticket sales may be limited to a specified number of tickets. Authorised agents of Opera Queensland may cancel or refuse to accept orders which it believes are placed in excess of any such limits.
  3. Once confirmed, your ticket and any transaction fee will not be refunded or exchanged, except as provided for in these Terms and Conditions, in the Live Performance Australia (LPA) Code or as required by law (including the Australian Consumer Law).
  4. Bookings are subject to availability.
  5. Delivery of tickets will only be made upon receipt of full payment.
    If you elect to self-print an e-ticket, you are responsible for printing the ticket or downloading it to your digital device to present upon entrance.
  6. Tickets are available Online – book online at festivalofoutbackopera.com.au to select your own dates, seats and package inclusions and have the option to print your tickets at home.

Pricing and Payment

  1. All prices quoted are in Australian dollars and include GST if applicable. A tax invoice is available upon request to Opera Queensland.
  2. Prices are subject to change without notice.
  3. A transaction fee may apply to your ticket purchase and you will be notified of the applicable fee prior to purchase.
  4. Please note that all ticket prices and details are correct at the time of publishing and are subject to change without notice.

Refunds and Exchanges Policy

  1. Tickets are non-refundable: Generally, tickets to Opera Queensland’s performances are non-refundable.
  2. Changes: Opera Queensland may add, withdraw or substitute artists or vary advertised programs, performance times, venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in this Refunds and Exchanges Policy, the Live Performance Australia (LPA) Code or as required by law (including the Australian Consumer Law).
  3. Cancellations: If an event is cancelled, rescheduled or significantly relocated, Opera Queensland will attempt to notify ticket holders of the cancellation, rescheduling or relocation via email and/or telephone. However, we do not guarantee that ticket holders will be informed of such cancellation, rescheduling or relocation prior to the event. It is the ticket holder’s responsibility to notify Opera Queensland of any changes to their contact details.
  4. Refunds & Exchanges due to cancellations: You may be entitled by law or under the LPA Code to a refund or exchange where an event is cancelled, rescheduled or significantly relocated. To the extent permitted by law (including the Australian Consumer Law), neither Opera Queensland, or authorised agents of Opera Queensland will reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. We recommend that you obtain ticket and/or travel insurance for those expenses.
  5. Liability: To the extent permitted by law (including the Australian Consumer Law), neither Opera Queensland, nor authorised agents of Opera Queensland are liable to exchange or refund to you any amount beyond the face value of the ticket plus any transaction fee.

Privacy

By purchasing a ticket for an Opera Queensland performance, you consent to the collection, use, disclosure and handling of your personal information as detailed in:
This may include the disclosure of your personal information to Opera Queensland and other presenters and/or the Venue.

General

  1. These Terms and Conditions and any incorporated Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the Opera Queensland website and apply to any purchases made after that date.
  2. If any part of these Terms and Conditions is held to be invalid, illegal or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.
  3. These Terms and Conditions are governed by the laws of Queensland, Australia.