Refunds & Exchanges

Tickets are non-refundable: Generally, tickets to Opera Queensland’s performances are non-refundable.

Changes: Opera Queensland may add, withdraw or substitute artists or vary advertised programs, performance times, venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in this Refunds and Exchanges Policy, the Live Performance Australia (LPA) Code or as required by law (including the Australian Consumer Law).

Cancellations: If an event is cancelled, rescheduled or significantly relocated, Opera Queensland will attempt to notify ticket holders of the cancellation, rescheduling or relocation via email and/or telephone. However, we do not guarantee that ticket holders will be informed of such cancellation, rescheduling or relocation prior to the event. It is the ticket holder’s responsibility to notify Opera Queensland of any changes to their contact details.

Refunds & Exchanges due to cancellations: You may be entitled by law or under the LPA Code to a refund or exchange where an event is cancelled, rescheduled or significantly relocated. To the extent permitted by law (including the Australian Consumer Law), neither Opera Queensland or authorised agents of Opera Queensland will reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. We recommend that you obtain ticket and/or travel insurance for those expenses.

Liability: To the extent permitted by law (including the Australian Consumer Law), neither Opera Queensland, nor authorised agents of Opera Queensland are liable to exchange or refund to you any amount beyond the face value of the ticket plus any transaction fee.

This refund or ticket exchange:

will only apply in respect of the tickets for you and/or the booking party members who are affected by one or more of the circumstances set out above;

will not apply in the case that the relevant circumstances were known to you and/or the relevant booking party members prior to the ticket purchase.